Frequently Asked Questions

FAQs

General

What is Vimilu?

Vimilu is a Philippine-based entertainment company focused on developing original intellectual properties (IPs) and creating innovative content, including trading cards, 2D and 3D animation, and digital media. We aim to modernize Philippine entertainment through unique and creative projects.

How can I stay updated on Vimilu’s projects and products?

How do I contact Vimilu?

For general inquiries, you can email us at info@vimilu.com or use the contact form on our website

Partnerships & Collaboration

How can my brand or organization collaborate with you?

We’re always open to exploring partnerships. Please reach out to us at hello@vimilu.com

What kind of brands do you typically work with?

We’re open to partnering with various types of organizations that share our passion for creative storytelling and collectibles.

Vimilu Studios

What animation projects does Vimilu work on?

Vimilu develops both original 2D and 3D animation projects.

Can I watch Vimilu’s animation projects?

Yes, many of our projects will be available on platforms like YouTube and other streaming services. Stay tuned for updates on release dates and platforms.

Vimilu Collectibles

How can I purchase Vimilu Trading Cards?

You can purchase Vimilu Trading Cards through our official website and at select events, conventions, and bazaars where Vimilu is an exhibitor. Follow our social media channels for updates on upcoming events and pop-up locations.

Are the trading cards limited edition?

Yes, some cards are limited edition and will not be reprinted, making them valuable to collectors. Keep an eye on our website and social media channels for announcements about special releases.

Do you release special edition cards?

Yes, we regularly release special edition cards to celebrate events, achievements, or milestones. These are usually limited in quantity and highly sought after by collectors.

Are the cards printed in the Philippines?

Yes, our trading cards are made and manufactured in the Philippines.

Shipping & Delivery

Where do you ship?

We currently ship nationwide in the Philippines.

How long does shipping take?

Orders within the Philippines typically arrive within 5-7 business days.

What shipping carriers do you use?

We partner with reliable carrier J&T Express.

How much does shipping cost?

Shipping costs depend on your location and the size of your order.

Orders & Payments

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard), PayPal, and GCash.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number and instructions on how to monitor your package.

Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. Contact our customer support team immediately for assistance.

Returns & refunds

What is your return/refund policy?

We accept returns or refund requests for damaged, defective, or incorrect items. Requests must be made within 7 days of receiving the item.

How do I return an item?

To return an item, contact customer support with your order details, reason for return, and photos of the item (if applicable). We’ll provide a return shipping label or instructions for the process.

What if my trading cards arrive damaged?

If your cards are damaged during shipping, contact customer support with photos of the damage. We’ll arrange a replacement or refund based on your preference.

What should I do if I receive the wrong product?

If you receive the wrong product, notify us within 7 days. We’ll arrange for the correct item to be sent and provide instructions for returning the incorrect one.

Customer Support

How can I contact customer support?

You can reach our customer support team via email hello@vimilu.com or through the contact form on our website. We’re available from Monday to Friday, 9 AM to 6 PM.